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10 Key Questions About Phone Case Factory Docking Fully Answered
Thinking about sourcing phone cases directly from factories? We totally understand that it can be a little unsure at first. There’s a lot to consider, but honestly, it could be one of the smartest decisions you’ll ever make for your business. Whether you’re a retailer, wholesaler, or e-commerce seller, going direct to a phone case supplier is an opportunity to revolutionize your supply chain. It can help you cut out middlemen, better control product quality, and significantly reduce your sourcing spend. We’ve compiled 10 of the most frequently asked questions from our customers, and we hope this guide will help you make more confident, informed decisions.
1.What’s the minimum order quantity? Is it flexible?
This is a question we get asked a lot. The short answer is – yes, it’s very flexible! We know that not every customer can place a large order right away. For a standard phone case supplier, the minimum order quantity is usually around 100 units. But if you need a custom OEM phone case, it will vary depending on the complexity of the design. And we’re more than willing to support you with a small batch test. If you’re a brand that’s just starting out, or testing the market, we’re happy to work with you. Once a customer ordered only 200 custom phone cases for market testing, and they successfully entered the market. Starting in small batches allowed them to complete the initial landing of the brand with almost zero risk and gradually expand the scale.
2.Can you customize the phone case for my brand?
Of course! Customization is our strength. Whether you want to add a brand logo, choose a unique color, or add features such as a bracket and card slot, we can do it. Custom OEM phone cases are a good way to show your brand style and stand out in the market. We can usually complete sample production within 7-15 working days. And we support small batch production to avoid you from stocking too much inventory at one time and reduce pressure.
3.How long is the production cycle of the phone case?
We understand that time is opportunity, especially when you are preparing to launch new products or promotions. The production cycle of a standard phone case supplier is generally 15-20 days. If it is a complex OEM customized phone case, it may be a little longer. If you are in a hurry, don’t worry, we provide 72-hour express service, and urgent orders can be shipped quickly.
4.How do you ensure product quality?
We never compromise on quality. Each batch of phone cases is rigorously tested. Our factory phone case is ISO 9001 certified for quality management, and all products comply with RoHS and FDA standards to ensure safety, durability and environmental protection. If the product you receive has quality problems, we promise to refund or re-ship unconditionally. Your satisfaction is what we value most.
5.Can the price be negotiated?
Of course! We know that each customer has a different budget and purchasing strategy. Although our prices are competitive in themselves, we are willing to give discounts for large orders or long-term cooperation. In March of this year, a long-term customer successfully reduced procurement costs by 25% through price negotiation. The saved funds were used to expand operations with significant results.
6. What payment methods are accepted?
We provide a variety of convenient payment methods: bank transfer, PayPal, credit card are all available. If it is a bulk order, we also support installment payment, allowing you to arrange funds more flexibly.
7. Do you provide after-sales service?
Of course! We are not only responsible for shipment, but also protect your rights and interests throughout the process. If the product you receive has color difference, design discrepancy, transportation damage, etc., we will deal with it immediately and provide free resend or refund service. Some customers received a phone case whose color did not match their expectations. We immediately arranged for re-production and borne the shipping costs to ensure customer satisfaction.
8. Do you provide necessary certification documents?
We are a professional phone case supplier, providing a full set of documents including MSDS (Material Safety Data Sheet), product qualification certification, environmental compliance report, etc. These certificates can help you export to the international market smoothly and meet local regulatory requirements.
9. Are your phone cases environmentally friendly?
We insist on green manufacturing. All phone cases comply with RoHS environmental standards and give priority to recyclable and low-pollution materials. Our factory has also passed ISO 14001 environmental management system certification to control energy consumption and waste from the source. If you want to create an environmentally friendly product line, we can also provide you with green material options.
10. Can I visit your factory for an on-site inspection?
Of course! We have always advocated transparency in production and welcome customers to visit our factory phone case at any time. You can see our production process, quality inspection system and relevant certifications with your own eyes. After visiting our factory, many international brands were impressed by our quality and process and finally decided to establish long-term cooperation with us.
Conclusion: Let's build your brand together
I hope this FAQ can answer your common questions about factory procurement of mobile phone cases. Whether you are just starting out or preparing to expand, we can provide you with high-quality custom OEM mobile phone cases, flexible minimum order quantities and perfect service support.
If you are ready to start the next step of cooperation or have other questions, please feel free to contact us. We look forward to working with you to turn your brand ideas into reality and create your own custom OEM mobile phone case!
